Frequently Asked Questions By our Customers

You can proceed payments through all modern payment methods such as:
PayPal
Credit Card
Debit Card etc. 

You can order easily using our website perfumeelegance.ca. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.

      You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products. 

We are providing several services that will reduce your cost and also save your precious time.  

Speeding up the process: By ordering online you will get prices faster and you will be able to go through order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time you want.

Reordering:  you can make a re-order anytime based on your previous orders by only couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.

Our online ordering system will ask for all the important information you should submit. If you have a VAT number, please remember to submit it. This will make sure the shipment is not delayed because of the lack of VAT number.

If you have VAT number, then VAT is not charged. You need to remember to add the VAT number to your account information section. Online checkout system will automatically fill in the submitted VAT number when you order products.
You can also add your VAT number during the checkout process manually.

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can’t make the payment, please contact [email protected] notify us about the problem. We can manage the order manually.

Sign in to your account and go to “my account”. On “my account” you can change all your contact information.

And Send  us mail ([email protected]) via contact page a new shipping address we will change it for you for your current order

Shipping Free In Case The Order Is Over $ 150.00, In Canada And The USA

Arrives In 2 – 5 Business Days
Ships Via UPS

Shipping Charges Will Be Dependent On The Quantity Of Items In Your Order. Costs Of Shipping Are Shown And Calculated Before You Checkout, Or You Can Calculate Shipping Charges In Cart Page By Adding Your Location.

A: When you are logged in and you add products to shopping cart, you have the ability to send offer request to us using the shopping cart. You just need to add the products and quantities you are interested in and click “offer request”. We will send you an offer. Please note that this feature should only be used for bulk quantity price requests.

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact [email protected]  

Or contact us from Contact page.

You can also send your order to [email protected] You can also order by calling (+1 647 893 7869). Online ordering is preferred in most cases because by ordering online, you will save time, you will have easier payment process and all the information about the order will be accessible for you anytime. Also if you want to make same order later, you can use “reorder” feature.

All the products which are shown on our site are available. Order lead time depends on the products and quantities.

If you have question regarding our online store (ordering, account questions, technical questions), please contact [email protected] , or send us message from Contact page 
On pricing and shipping related issues you can contact customer support at [email protected] or call +1 647 893 7868.

Yes you can return a product by  contacting us at: [email protected]

Go to this page https://perfumeelegance.ca/my-account/ and click “create a new account”, then just fill in all the needed information and click “create”.  After submitting the form, your account will be confirmed and you will be notified.

You can retrieve your password by clicking “forgot password?”. Instruction on password retrieval will be send to your email.

You can easily change all your information on your account.  Go to login page (https://perfumeelegance.ca/my-account/) and log in, then click “my account” and “edit”. Here you can change all your contact information.

Our web store is secured with SSL certificate. This means the information you input is encrypted and it will not be available for third parties.

SHIPPMENT AND OEDER TRACKING

Yes you can track it. We will send you the tracking code of the shipment when the parcel has been sent. Or you can track your order from my-account page simply by login.

Shipping costs are dependent on your location and products on your order. Some products need to be shipped in dry ice. These dry ice shipments have a slightly higher shipping fee. Our online store shows the shipping fee and shipping cost automatically on the checkout.

Shipping time will be confirmed on the order confirmation document.

You can easily change your shipping address on your account. You just need to login and click “my account” and “edit”.  You can also change the shipping address during the checkout process if you need. Just click “edit” below “shipping address”.

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